© 2018 Gastall Dog Grooming Ltd

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INFORMATION 

PRE GROOMING REQUIREMENTS 

Prior to grooming any dog, we politely ask that dogs are walked, exercised and toileted. We expect the occasional accident, but would appreciate your help in avoiding this! We find that grooming a well exercised and relaxed dog is more enjoyable (and time efficient) for both dog and groomer.

CANCELLATION POLICY

We understand that things happen and life can get in the way. If you are running late for your appointment please let us know as soon as possible, and we will do everything in our power to accommodate you. Late cancellations, no-shows and late appointment amendments are expensive and hard to fill at short notice. However, we do run a 48 hour 'adequate notice policy' where we require cancellations/amendments to be given at least 48 hours before your scheduled appointment and during opening hours.  This allows us to reschedule both you and your dog’s groomer. In an attempt to prevent cases where you may forget your appointment, we endeavour to remind all of our customers who have advanced bookings prior to their appointment (However, please note that it is your responsibility to keep your appointment, reminders may be sent, but must not be relied upon.) Failure to adhere to this policy will incur a 50% charge of the cost of the final grooming fee. This fee will need to be paid before your next groom can be booked and may also affect your ability to book with us in the future. There can be no exceptions to this rule.  This allows us to continue running Gastalls to the highest standard and affords us the time yours and every other dog that day requires… for that “One on One” service.

 

ADEQUATE NOTICE POLICY - 48 HOURS

Booking an appointment with us constitutes a contract under the terms below, by reserving a set amount of time for employing our services. That time is then set aside exclusively for you, we do not charge for appointments cancelled with adequate notice.

Should you be unable to attend, you must give us a minimum of 48 hours notice, during that time we are usually able to adjust schedules and book out your cancelled appointment period to another client. Simply failing to turn up for your appointment inevitably causes extreme inconvenience and a waste of time for that period which you exclusively booked and costly to your self-employed groomer.

CAGE POLICY

We really dont like caging dogs and strongly try to avoid this as much as possible, by keeping owners well informed about the time the dog is due to be finished to allow a smooth transition from our care to yours. Your pet will be caged for the shortest time possible, however as a working salon we have a regular traffic of dogs, and for your dog and other dogs safety we do operate a caging policy. All bedding and water is freshly changed for each dog. We absolutely never place dogs in crates together, unless they have been brought in by the same owner and have been requested to do so.

ADDITIONAL CHARGES

CHALLENGING/ AGGRESSIVE DOGS

Dogs can show aggression for numerous reasons, anxiety, fear, dominance, pain and even bad experiences from previous grooming. The list is endless! 

Here at Gastalls, we do not shy away from challenging or aggressive dogs, but we do ask for full transparency and disclosure if your dog falls under either category. This way we can arrange appointments around your pets specific needs, perhaps a first or last appointment of the day would suit them better, or it may be as simple as using one of our other groomers. Often, confidence and trust building is the key, so coming to visit the groomers for no other reason than a biscuit or a tickle can help. Whatever the challenge we will give every dog a chance here, and will exhaust every avenue to provide the best grooming experience available.

MATTING POLICY

It is our policy to only work out matting/felting on your dog for a period of no longer than a 20 mins.  This is in line with The Animal Welfare Act 2006. Be aware that it is neglectful to allow your dog's coat to continually matt and not a grooming responsibility to release dogs with severe matting from the discomfort it causes each time they are groomed. Matting can be the cause of much pain and discomfort and can in sever cases lead to illness, infection, parasitical infestation that goes undiscovered and in the severest of cases, loss of limb.

We will work with all clients to educate, free matts' and maintain coats to a high standard where supported and able. If necessary a complete "shave off" may be our only option, for the welfare of a dog. When this is required we will only continue when a shaving consent form has been signed and the we feel we are not placing the dog under duress, discomfort or harm. In cases where we feel that de-dematting may cause duress, discomfort or hard we will advice veterinarian support.  

It is our responsibility to ensure the safety of all dogs in our care, groomers and even you. Therefore we do charge a fee for dogs that take more time due to behaviour issues, this will be discussed at the consultation.

 

LATE COLLECTIONS

Whilst we love having dogs in our salon, we politely remind customers that we do not run a pet sitting service, nor do we have the license to do so. Owners of pets left for longer than half an hour after their grooming session has finished, will be charged at a rate of £5 an hour and kept securely crated for their own and other dogs safety, due to us having such limited space. It is with regret that we have to add this charge, however we always act within animal welfare regulations and your dog still requires staff time and expertise to be kept calm and have all it's needs met in line with those regulations. This may be as simple as a dog needing to be walked for toileting by a insured member of staff.

PARASITES

Visitors in your pets fur is a common problem, especially through the hot summer months. There is no charge for the odd tick removal, but large infestations of any parasites will incur a fee that will be discussed with your groomer. It is also advisable that after treatment for parasite removal that the area is closely watched and you seek veterinary advice. This charge will cover the cost of the pesticide treatment of your pet and the necessary deep cleaning of the salon after your pet leaves.